Seniors and digital: how Andrew® makes independence possible after age 75
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Andrew®
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Introduction
“I was convinced that my patients over 80 would never use an app… Today, 70% of them use Andrew® every week!” — M.D., physical therapist in Paris
“I thought age would be a barrier. In the end, my patients are the first to ask me for their exercises on the app.” — R.L., osteopath in Lyon
“I work in a retirement home: since I integrated Andrew®, the residents follow their programs better and ask me fewer practical questions.” — S.F., podiatrist in Lille
For a long time, therapists believed that digital tools (such as a rehabilitation app or a digital physiotherapy solution) would be reserved for younger generations.
Yet, the field experience reported by thousands of practitioners using Andrew® proves the opposite: seniors can not only use these tools, but also adopt them sustainably when they are properly supported.
Behind this success lies a simple reality: the therapist becomes the catalyst for the senior’s digital autonomy, but also for their autonomy in rehabilitation.
The more independent the patient becomes in using digital tools, the faster and more confidently they progress in their rehabilitation.
Here is the analysis conducted in partnership with the ITMP on this topic, using our own usage data.
Seniors and digital technology: the situation in France
According to INSEE, 62.2% of French people over 75 still struggle with digital tools. This “digital illiteracy” remains a major barrier to access to information, care, and administrative procedures.
And yet, despite these figures, Andrew® data reveal an encouraging trend:
11,898 users of the platform are over 75 years old, representing nearly 6% of all supported patients.
In other words, nearly 1 Andrew® patient in 20 is a senior over 75.
In a context where digital health still struggles to reach this age group, this is a strong signal: when a tool is simple, ergonomic, and supported by the therapist, it becomes accessible to everyone.
This is where the practitioner’s role becomes truly meaningful. Thanks to solutions like Andrew®, the physical therapist, osteopath, podiatrist, or midwife are no longer just caregivers: they become providers of digital confidence.
Digital illiteracy: a barrier that is not insurmountable
The causes of digital illiteracy are well known: lack of equipment, fear of doing it wrong, seeing digital technology as an added complexity…
But in the therapeutic context, these barriers quickly fade as soon as a healthcare professional takes on the role of guide.
Take the example of a physiotherapy software or a health app for professionals.
If the therapist merely sends a link by email, the elderly patient may never open it.
But if they spend three minutes during the session showing how to access online therapeutic exercises, how to tick “done” after each set, and how to watch physiotherapy rehabilitation videos, then the patient dares to try—and succeeds.
Book an appointment with one of our therapists so they can explain how to make it easier to set up Andrew® in the practice and save time with it.
The Andrew® experience shows that the human factor is what triggers digital success.
The therapist literally becomes the translator of digital tools for people in need
In this way, seniors discover that a physiotherapy patient rehabilitation app is not a burden, but a natural extension of care.
And it is precisely this initial trust that turns apprehension into autonomy.
Andrew® and seniors: proof by the numbers
Andrew® usage data speak for themselves:
11,898 users over 75 have adopted the platform, and among them, the most used feature remains the rehabilitation exercise module.
This data, far from anecdotal, illustrates a powerful phenomenon: seniors’ adoption of digital tools when they are paired with human therapeutic support.
Practitioners report surprising behaviors: some patients track their progress, others watch the videos several times a day to “get the movement right,” and some even ask their children or grandchildren to help them navigate the app more easily.
Rehabilitation then becomes a family and interactive project rather than an isolated burden.
Using an exercise prescription tool such as Andrew® therefore has a dual effect:
It supports the patient’s physical progress,
And it builds their confidence in digital tools.
This link between digital autonomy and rehabilitation autonomy is at the heart of the program’s success.
The more a patient uses the tool independently, the better they understand the instructions, the more accurately they repeat the exercises, and the faster rehabilitation progresses.
This is the virtuous cycle of modern care: digital autonomy = functional autonomy.
The therapist, catalyst for digital and rehabilitation autonomy
Ten years ago, digital health was seen as a threat: “it dehumanizes,” “it replaces the relationship.”
Today, platforms like Andrew® prove the opposite.
The therapist is not replaced by technology: they become the driver.
They are the one who guides, motivates, connects, translates, and simplifies.
Without their support, the app would remain an empty shell.
An osteopath using Andrew® says:
“At first, I was afraid my patients wouldn’t take the time to log in. Now, they’re the ones sending me their feedback through the app before the next session even starts.”
This enhanced relationship changes everything.
The practitioner becomes more efficient, and the patient becomes more autonomous.
Where the instructions once had to be repeated at every session, today the patient visualizes their exercises on video, measures their progress, and feels like an active participant in their rehabilitation.
This is the very principle of digital physiotherapy follow-up: support that is both human and connected, where technology extends the therapist’s hand.
Andrew® then becomes much more than a patient tracking software or a physiotherapy rehabilitation software: it is a platform for transmitting autonomy.
Practical tips for supporting seniors with digital tools
Here are a few recommendations based on the experience of Andrew® users:
Introduce the app from the very first session.
Showing live how to launch a video or check off a task strengthens the patient’s confidence.Simplify the vocabulary.
Talk about “your exercises” rather than “your digital program”.Encourage loved ones to take part.
A child or grandchild can help install the mobile app for physiotherapy follow-up.Highlight successes.
“You did your exercises well this week!” becomes a powerful motivator.Create a routine.
Offer a gentle notification, a daily reminder, or a weekly review session.Train in senior care.
For example, by training at ITMP.
These practices not only strengthen digital adoption, but also the effectiveness of treatment.
The therapist thus becomes a digital health coach, able to combine clinical expertise with digital pedagogy.
Why therapists should adopt digital tools
The challenge goes beyond simply modernizing the practice.
Adopting a digital physiotherapy solution or a physiotherapy software like Andrew® means investing in a new patient experience.
The concrete benefits are numerous:
Time savings: fewer calls, fewer reminders of instructions.
Continuous follow-up: the patient stays engaged between sessions thanks to the physiotherapy support program.
Greater motivation: seeing progress encourages consistency.
Therapist value enhancement: modern image, individualized attention, stronger perceived quality.
Direct return on investment: average monthly gross revenue increase of 10% without performing non-covered acts.
Even from an economic standpoint, the model is sustainable.
Practitioners report an excellent value for money compared with other exercise prescription software solutions.
The physiotherapy software price remains reasonable for a service that builds loyalty and streamlines daily practice.
And above all, from a public health perspective, the more autonomous patients are, the less they require extended sessions or heavy follow-up interventions.
The overall impact is positive for the patient, the therapist, and the healthcare system.
Additional testimonials
“Since I started using Andrew®, my elderly patients have impressed me. Some even talk about the exercise videos as a ‘home coach’.” — C.V., physical therapist in Marseille
“I thought digitalization would make me lose time. It’s the exact opposite: my patients are more consistent and more engaged before starting their rehabilitation.” — T.L., midwife in Bordeaux
“I tested several tools before choosing Andrew®. For me, it is clearly the best physiotherapy software of 2025.” — J.P., physical therapist in Rennes
Conclusion
The Andrew® experience shows that it is time to move beyond the stereotype of the “disconnected” senior.
With appropriate support, digital technology becomes a lever for freedom.
And even more:
The therapist becomes the catalyst for the patient’s autonomy, both digital and in rehabilitation.
Every guided movement in the app, every video watched, every progress milestone contributes to faster, more sustainable, and more rewarding rehabilitation.
Because at the end of the day, digital tools do not replace the therapist’s expertise: they strengthen it.
And with Andrew®, that hand now guides patients toward greater autonomy, better connected care, and more confidence.
❓FAQ – Seniors, digital technology, and connected health
Can seniors really use a digital health tool?
Yes. Andrew® figures show that a significant share of users are over 75. The key lies in support from the therapist.
How can I encourage my patients to adopt Andrew®?
Present the app during the session, show how it works, and highlight visible progress. Set up visual materials in the practice so the patient can open their account at home. Adoption follows naturally.
What is the difference between a physiotherapy software and a physiotherapy patient rehabilitation app?
The first helps manage the practice; the second extends the session to the patient. Andrew® combines both dimensions in a complete physiotherapy SaaS solution.
What are the clinical benefits of digital autonomy?
Better adherence, faster results, and more motivating rehabilitation.
In summary
With Andrew®,
The patient becomes an active participant in their health,
The therapist becomes a guide and catalyst,
And digital technology becomes a vehicle for autonomy, at any age.
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