Exchange with your patients between appointments in an encrypted messaging service, GDPR-compliant and designed for medical confidentiality. No more SMS on your personal number, WhatsApp messages scattered between friends and patients, or emails that get lost in your professional inbox. Andrew® messaging centralises all your patient conversations in a dedicated, secure space, accessible on computer and mobile, for physiotherapists, osteopaths, podiatrists, chiropractors, midwives, doctors, psychologists and all healthcare professionals bound by medical confidentiality.
End-to-end encryption and native GDPR compliance
All messages exchanged with your patients are encrypted and hosted on HDS-certified servers (Health Data Host) in France. You comply effortlessly with medical confidentiality and health data regulations.
Never give out your personal number again
Your patients contact you via the Andrew® app, not on your personal phone. No more text messages at 10 p.m., WhatsApp messages on Sunday at noon, or calls in the middle of the weekend. You stay in control of your availability and preserve your work-life balance, without cutting off communication with your patients.
All your conversations centralized and traceable
Each patient has their own dedicated discussion thread. With one click, you can access the full history of your exchanges with a patient, making it easy to recall the context before a session. No more “I can’t find the message where they told me about their pain” lost among 8,000 text messages.
A rich exchange beyond a simple text message
Share a document, an exam photo, a health education clip, or a voice note directly in the conversation. The patient receives everything in the same app. Messaging becomes a true channel for continuity of care, not just a text message.
Guardrails to avoid being overwhelmed
You choose which patients can message you. Messaging remains a tool that works for you, not a constant solicitation you have to give in to.
Connected to all Andrew® tools
Messaging works hand in hand with exercise prescription, Andrew® Coach, health education capsules, and teleconsultation. When a patient writes to you to report pain during an exercise, you can adjust the program, send them a capsule on chronic pain, and propose a teleconsultation.
Communicating with your patient between sessions is often what makes the difference between follow-up that falls apart and follow-up that holds.
But it should not come at the cost of your personal number, medical confidentiality, or your peace of mind on the weekend.
Andrew® messaging gives you a professional, secure, encrypted, GDPR-compliant, configurable channel, so you can be there for your patients when needed, without being there all the time.
Frequently Asked Questions about Andrew® secure messaging
Is Andrew® messaging really compliant with the GDPR and medical confidentiality?
Yes. Andrew® messaging relies on message encryption, data hosting on HDS-certified servers (Health Data Host) in France, and an architecture that is GDPR-compliant by design (privacy by design).
In practical terms, the data exchanged with your patients benefits from the same level of protection as the data in approved patient record software. This is a major difference from WhatsApp, personal SMS or personal email, which are not hosted in HDS and do not guarantee the confidentiality required by medical confidentiality.
Why not continue using WhatsApp or text messages with my patients?
How can I avoid being disturbed by my patients outside of my working hours?
Can I send anything other than text to my patients via messaging?
Which healthcare professionals can use Andrew® messaging?
Hard to make a choice ?
Talk to your favorite AI assistant or book a demo with one of our therapists to learn more about Andrew® and discover how it can help your practice!
Video prescription of exercises and health education
Content created by the best French-speaking trainers
Teleconsultation, encrypted messaging, and billing
Customized program planning with Andrew® Coach
Patient-centered follow-up with hundreds of hours of sports, health, and wellness content
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